RETURN OF THE GOODS

  • The Purchaser (customer) shall be entitled to withdraw from the contract for purchase and sale of the good without specifying the reason by notifying the Seller in writing within 14 days from the delivery of the good under the following terms and conditions:

    The Purchaser shall be obliged to return the goods to the Seller at its own cost alongside with the statement of withdrawal from the purchase-sale contract;

    The good must be returned in the original package of the good and consignment without failures and damages (including the manual and warranty card provided that they were provided with the good). In case of return of the good, it shall be necessary to provide the VAT invoice received by the Purchaser together with the consignment or another document evidencing purchase from the Purchaser and the signed document evidencing withdrawal from the purchase-sale contract;

    Batching of the returned good shall fall within the responsibility of the Purchaser. If the good is not batched, is damaged or the appearance of the good has materially changed, the Seller shall be entitled not to accept the returned good. Changes in the appearance of the package which were necessary for examination of the received good shall not be considered as material changes in the appearance of the good.

    The Seller shall examine the good being returned and accept it if the returned good meets the requirements set therefor. Having accepted the good, the Seller shall return the price of the good to the Purchaser not later than within 4 working days from the moment of acceptance of the returned good.

    In case of returning a good of unsatisfactory quality, the Seller shall undertake to accept the good of unsatisfactory quality and replace it with the good of satisfactory quality. The Seller shall return the paid price of the good to the Purchaser not later than within 3 working days from the date of return of the good of unsatisfactory quality. 

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